<p class="wp-block-paragraph">To cushion the effects and excruciating challenges associated with banking operations orchestrated by COVID-19, Zenith Bank Plc, Nigeria’s leading financial institution, has introduced an automated voice banking service.</p>



<p class="wp-block-paragraph"> ;It  ;is  ;an interactive voice response (IVR) solution
which enables customers to perform basic banking transactions by dialing a
dedicated phone line through their registered phone numbers and following the
prompts.</p>



<p class="wp-block-paragraph">A statement from the bank
made available to OpenLife stated that by simply dialing +234 (1) 278 7000 from
the phone number linked to customer’s  ;accounts and following the prompts, customers
can pay DSTV/GOTV bills, restrict their accounts or block their cards, request
account statement via email, view the last five transactions, transfer funds,
buy airtime, and do lots more.</p>



<p class="wp-block-paragraph">Speaking on the launch of
the product, the Group Managing Director / Chief Executive Officer, Mr.
Ebenezer Onyeagwu said that the “Zenith automated voice banking service is
designed to ensure a truly amazing experience that will offer convenience for
our teeming customers”.</p>



<p class="wp-block-paragraph"> ;The GMD added that the self-service product
offers quick response to customers in addition to security entrenched by the
multilayer authentication mechanism. He urged the Bank’s customers to take
advantage of this unique service particularly at this critical time when the
physical interface with the Bank has been greatly impacted due to social
distancing and the restriction of movement in some states of the federation due
to the Coronavirus (COVID-19) pandemic.</p>



<p class="wp-block-paragraph">Zenith Bank has clearly
distinguished itself in the Nigerian financial services industry through
superior service quality, unique customer experience and sound financial
indices. The bank remains a clear leader in the digital space with several
firsts in the deployment of innovative products, solutions and alternative
channels that ensure convenience, speed and safety of transactions.</p>



<p class="wp-block-paragraph">The Bank’s commitment to
world-class service standards has led to several product innovations over the
last couple of months including the “Zenith Timeless Account”, which allows
Nigerians aged 55 years and above Bank for free, the “Zenith Save4me”, a
high-interest target savings account and “Dubai Visa Service” on the Zenith
Internet Banking Platform, which allows convenient application and payment for
visas to Dubai.</p>



<p class="wp-block-paragraph">As a testament to its
excellent performance, commitment to best-in-class service and recognition as
one of the most innovative financial institutions in Nigeria, Zenith Bank was
ranked as the Best Digital Bank in Nigeria 2019 by Agusto and Co. The Bank was
also voted as the Best Commercial Bank in Nigeria 2019 by the World Finance and
emerged as Bank of the Year and Best Bank in Retail Banking at the 2019
BusinessDay Banks and Other Financial Institutions (BOFI) Awards. Most
recently, Zenith Bank was recognized as the Most Valuable Banking Brand in
Nigeria, for the third consecutive year, in the Banker Magazine “Top 500
Banking Brands 2020” and the Bank of the Decade (People’s Choice) at the ThisDay
Awards 2020.</p>

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