Firstbank Introduces First Humanoid Robot, Reinforces Commitment To Providing Innovative Financial Solutions For Customers

<h4>Firstbank Introduces First Humanoid Robot<&sol;h4>&NewLine;<p><strong><a href&equals;"https&colon;&sol;&sol;openlife&period;ng&sol;">OpenLife Nigeria<&sol;a> <&sol;strong>reports that in furtherance to its leading role in providing innovative financial solutions in Nigeria&comma; First Bank of Nigeria Limited&comma; Nigeria’s premier financial institution and leading financial inclusion services provider&comma; has announced the launch of a Humanoid Robot&comma; the first of its kind in the financial services space in Nigeria&period; The robot is equipped with Video Banking and Artificial Intelligence &lpar;AI&rpar;&comma; taking on the role of a friendly branch staff&period;<&sol;p>&NewLine;<p>According to a statement signed by Folake Ani-Mumuney&comma; Group Head&comma; Marketing &amp&semi; Corporate Communications&comma; the Humanoid Robot can engage customers in conversations as well as through a touch screen strapped to his chest&period; The services performed by the robot include responding to customer enquiries on cash deposits&comma; withdrawals and ATM cards&period; The robot also aids complaint management as customers can log a complaint via QR with feedback generated within the advised time&period;<&sol;p>&NewLine;<p>The Humanoid Robot also keeps customers up to date with happenings about the Bank&comma; including products launch and upgrades designed to strengthen the customer experience and satisfaction&period; The robot is a one-stop point to keep customers informed about the Bank&period; It also effectively manages customers&&num;8217&semi; accounts&period;<&sol;p>&NewLine;<p>Expressing his delight at the initiative&comma; <a href&equals;"https&colon;&sol;&sol;punchng&period;com&sol;">Dr Adesola Adeduntan&comma; the CEO of FirstBank Group noted that &&num;8220&semi;the addition of the Humanoid Robot to our state-of-the-art Digital Experience Centre represents a purposeful stride towards transforming the banking landscape in the country<&sol;a> and further showcases the priority we give to innovation within the Bank&period; With its advanced capabilities&comma; the robot is designed to elevate the quality of our customers&&num;8217&semi; lives in today&&num;8217&semi;s rapidly evolving digital world&period; Our unwavering dedication to delivering unparalleled banking services remains steadfast&comma; as we leave no stone unturned in innovating to fulfil our customers&&num;8217&semi; needs&period;” he concluded&period;<&sol;p>&NewLine;<p>The introduction of the Humanoid Robot is among the phased configuration of the Bank’s state-of-the-art digitally led self-service branch called Digital Experience Centre&comma; launched in December 2021&period;<&sol;p>&NewLine;<p>Another Humanoid Robot will also be deployed in the Bank’s next and second Digital Experience Centre&comma; soon to be announced in the coming months&period;<&sol;p>&NewLine;<figure id&equals;"attachment&lowbar;21224" aria-describedby&equals;"caption-attachment-21224" style&equals;"width&colon; 225px" class&equals;"wp-caption alignnone"><img class&equals;"size-medium wp-image-21224" src&equals;"https&colon;&sol;&sol;openlife&period;ng&sol;wp-content&sol;uploads&sol;2023&sol;06&sol;IMG-20230630-WA0015-225x300&period;jpg" alt&equals;"Firstbank Introduces First Humanoid Robot&comma; " width&equals;"225" height&equals;"300" &sol;><figcaption id&equals;"caption-attachment-21224" class&equals;"wp-caption-text"><em><strong>The Humanoid Robot<&sol;strong><&sol;em><&sol;figcaption><&sol;figure>&NewLine;