FirstBank Commissions Second Fully Automated Self Service Branch, Unveils Digital Xperience Centre In Ibadan

<h4>FirstBank Commissions Second Fully Automated Self Service Branch<&sol;h4>&NewLine;<p><strong><a href&equals;"https&colon;&sol;&sol;openlife&period;ng&sol;">OpenLife Nigeria<&sol;a><&sol;strong> reports that FirstBank of Nigeria Limited&comma; Nigeria’s premier and leading financial inclusion services organisation&comma; has announced the launch of its second fully automated branch&comma; the FirstBank Digital Xperience Centre &lpar;DXC&rpar;&comma; on the campus of the University of Ibadan &lpar;U&period;I&rpar;&period;<&sol;p>&NewLine;<p>According to a statement signed by Folake Ani-Mumuney&comma; Group Head&comma; Marketing &amp&semi; Corporate Communications&comma; Professor&period; Kayode Adebowale&comma; Vice Chancellor&comma; University of Ibadan&comma; Professor E&period;O Ayoola&comma; Deputy Vice Chancellor Admin and Professor Aderonke Baiyeroju&comma; Deputy Vice Chancellor&comma; Academics led the university community in hosting the delegation from FirstBank comprising Dr&period; Adesola Adeduntan&comma; CEO&comma; FirstBank&semi; Callistus Obetta&comma; Group Executive&comma; Technology &amp&semi; Innovation Services and Timothy Arowoogu&comma; Group Head&comma; Public Sector&comma; West amongst others&period;<&sol;p>&NewLine;<p>The DXC is a significant leap by FirstBank in revolutionizing the banking industry in the country as it is a state-of-the-art hub that puts customers at an advantage in experiencing world-class innovative banking services and explore the future of banking firsthand&period;<&sol;p>&NewLine;<p>It is designed to cater to the growing and evolving needs of consumers and the banking public&comma; enabling customers to navigate the digital landscape with confidence&period; The initiative aligns with the Bank’s commitment to delivering exceptional customer experiences and staying at the forefront of financial innovation&period;<&sol;p>&NewLine;<p>Provided to put customers at an advantage in carrying out various activities on their own without interacting with anyone&comma; the self-service branch is built with a wide range of phased modern banking facilities&period;<&sol;p>&NewLine;<p>These include humanoid robots equipped with Video Banking and Artificial Intelligence &lpar;AI&rpar;&comma; taking on the role of friendly branch staff&semi; Teller Cash Recyclers &lpar;TCRs&rpar;&semi; Self-Service kiosks for non-financial transactions such as account updates&semi; Fast Track &lpar;Contactless&rpar; ATMs&semi; Interactive Smart Screen to ensure effective and comprehensive consultation with bank sales staff via remote video connection&period;<&sol;p>&NewLine;<p>Other services include paperless&sol;electronic forms designed to promote the timely resolution of complaints&comma; dispensing of account statements and account enquiry&sol;management&comma; funds transfer&comma; dispensing of new ATM cards&semi; fixed deposit booking between N100&comma;000&period;00 to N5&comma;000&comma;000&period;00&comma; card services and management&comma; cheque management&comma; email and phone number update&comma; ATM card and token block&comma; amongst many others&period;<&sol;p>&NewLine;<p>Expressing his delight at the initiative&comma; Dr Adesola Adeduntan&comma; CEO&comma; FirstBank said &OpenCurlyQuote;Our mantra&comma; &OpenCurlyDoubleQuote;Woven into the fabric of society”&comma; summarises how we have proven our commitment to customers across all our footprints globally&comma; by investing in modern technology infrastructure to pioneer digitisation of products and platforms&comma; thereby giving our over 42 million customers convenient&comma; seamless&comma; safe and secure banking experience”&period;<&sol;p>&NewLine;<p>&OpenCurlyDoubleQuote;The FirstBank DXC is a fully automated interactive digital branch&comma; the first of its kind in the Nigerian banking industry&period; It was first launched in Lagos&comma; Nigeria in 2021 and has since then&comma; redefined customers’ banking experience by introducing them to a new world of digitised self-services&comma;” he said&period;<&sol;p>&NewLine;<p><a href&equals;"https&colon;&sol;&sol;thenationonlineng&period;net&sol;">95&percnt; of customer-induced transactions on FirstBank’s digital channels are enjoyed by 22 million of its digital product users&period; The Bank processes over 12&percnt; of the industry payment volume in Nigeria&period;<&sol;a><&sol;p>&NewLine;<p>FirstBank Digital Xperience Centre is a cutting-edge facility that reshapes the way customers interact with banking services&comma; bringing an unparalleled level of convenience&comma; efficiency&comma; and innovation to their financial journeys&period;<&sol;p>&NewLine;<p>Furnished with the latest advancements in financial technology&comma; it is one of the many ways the Bank reinvents itself to leave no stone unturned in exposing its customers to state-of-the-art and leading digital banking experience in the continent&period; The Bank’s first Digital Xperience Centre was unveiled in 2021 at its remodelled Adetokunbo Ademola branch&comma; Victoria Island&period;<&sol;p>&NewLine;<p>The groundbreaking initiative is scheduled to hit other locations across the country’s geopolitical zones in the coming months&period;<&sol;p>&NewLine;<p><img class&equals;"alignnone size-medium wp-image-9476" src&equals;"https&colon;&sol;&sol;openlife&period;ng&sol;wp-content&sol;uploads&sol;2021&sol;08&sol;FirstBank-Stacked-Logo-6-300x254&period;png" alt&equals;" FirstBank Commissions Second Fully Automated Self Service Branch" width&equals;"300" height&equals;"254" &sol;><&sol;p>&NewLine;