FirstBank Assures Customers Uninterrupted Banking Services, Urges Nigerians to Ignore Misleading Reports

FirstBank Assures Customers Uninterrupted Banking Services

OpenLife Nigeria reports that First Bank, a leading financial inclusion services provider in Africa, and a digital banking giant, has said that all its “customer applications are fully operational” as against misleading reports in some sections of the media that the Bank’s service operations would be disrupted as a result of system upgrade.

This is contained in a statement signed by Folake Ani-Mumuney, Group Head, Marketing & Corporate Communications of the bank and made available to OpenLife.

The statement clarifies that FirstBank remains committed to its continuous offering of excellent banking services to customers.

The statement reads in full:

We wish to address a misleading report circulating in the media regarding a system upgrade at FirstBank.

The message which was incorrectly interpreted and reported was sent to, and intended for our vendors only and focused on transitioning from our current I-Supplier Platform (our automated platform that connects us to suppliers) to a new Cloud-based Supplier Platform (worldclass platform for managing suppliers), to enable additional capabilities and benefits for our vendors.

Please be informed that no system upgrade is currently underway, and all our customer applications are fully operational.

We are not experiencing disruption to our services, and our banking systems, customer transactions, channels, etc, will not be affected by the enhanced supplier platform.

Rest assured that our commitment to seamless service delivery remains unwavering as you continue to enjoy uninterrupted access to our services.