COVID –19: Prudential Zenith Life Insurance offers succour

&NewLine;<p>In&NewLine;the face of the coronavirus pandemic and the resulting lockdown&comma; Prudential Zenith&NewLine;Life Insurance&comma; is rolling out a range of services to help customers cope with&NewLine;the lockdown&period;<&sol;p>&NewLine;&NewLine;&NewLine;&NewLine;<p>The new&NewLine;services include a range of additional COVID-19 insurance cover enhancements&comma;&NewLine;without additional premium charges&comma; and a waiver for &OpenCurlyQuote;pandemic’ exclusions as&NewLine;contained in its policy language&period;<&sol;p>&NewLine;&NewLine;&NewLine;&NewLine;<p>In line with&NewLine;the recent pronouncement of the federal government&comma; the company will be&NewLine;temporarily locked down and has therefore set up a dedicated claims team with&NewLine;remote working capabilities&comma; to enable customers make and receive claims&NewLine;virtually&period; <&sol;p>&NewLine;&NewLine;&NewLine;&NewLine;<p>According to&NewLine;the statement from the insurance company&comma; the claims procedure will be&NewLine;simplified to allow customers make claims through the WhatsApp channel&period; <&sol;p>&NewLine;&NewLine;&NewLine;&NewLine;<p>This&NewLine;development makes it possible for customers to buy insurance products without&NewLine;any physical interface with sales personnel or visit to a physical branch&period; <&sol;p>&NewLine;&NewLine;&NewLine;&NewLine;<p>Commenting on&NewLine;the changes&comma; Prudential Africa CEO Matt Lilley said&comma; &OpenCurlyDoubleQuote;we realise this is a&NewLine;worrying time for everyone and we want to reassure you that protecting the&NewLine;health and wellness of our customers&comma; employees and partners is our primary concern&period;&NewLine;<&sol;p>&NewLine;&NewLine;&NewLine;&NewLine;<p>&OpenCurlyDoubleQuote;At Prudential&comma;&NewLine;we have been delivering promises for over 170 years and this time will be no&NewLine;different&period; I am proud of the measures we are announcing today and I know that&NewLine;they will provide our customers additional peace of mind&period;”<&sol;p>&NewLine;&NewLine;&NewLine;&NewLine;<p>He added that&NewLine;the waiting periods for new cover have been reduced&comma; and the company is&NewLine;providing additional training and incentives to sales personnel to continue&NewLine;providing advice and access to insurance&comma; even as they work remotely&period; <&sol;p>&NewLine;&NewLine;&NewLine;&NewLine;<p>He encouraged&NewLine;Nigerians to stay safe and adhere to the directives from the Ministry of&NewLine;health&comma; Nigerian centre for disease control &lpar;NCDC&rpar; and other relevant&NewLine;authorities&period;<&sol;p>&NewLine;&NewLine;&NewLine;&NewLine;<p>&OpenCurlyDoubleQuote;We are going&NewLine;to get through these trying times together” he assured&period;<&sol;p>&NewLine;&NewLine;&NewLine;&NewLine;<p>Prudential&NewLine;Zenith Life Insurance was born when Prudential Plc&comma; one of the oldest and most&NewLine;strongly capitalized life insurance companies in the world&comma; acquired a majority&NewLine;stake in Zenith Life Assurance&period; <&sol;p>&NewLine;