<p>In
the face of the coronavirus pandemic and the resulting lockdown, Prudential Zenith
Life Insurance, is rolling out a range of services to help customers cope with
the lockdown.</p>



<p>The new
services include a range of additional COVID-19 insurance cover enhancements,
without additional premium charges, and a waiver for ‘pandemic’ exclusions as
contained in its policy language.</p>



<p>In line with
the recent pronouncement of the federal government, the company will be
temporarily locked down and has therefore set up a dedicated claims team with
remote working capabilities, to enable customers make and receive claims
virtually. </p>



<p>According to
the statement from the insurance company, the claims procedure will be
simplified to allow customers make claims through the WhatsApp channel. </p>



<p>This
development makes it possible for customers to buy insurance products without
any physical interface with sales personnel or visit to a physical branch. </p>



<p>Commenting on
the changes, Prudential Africa CEO Matt Lilley said, “we realise this is a
worrying time for everyone and we want to reassure you that protecting the
health and wellness of our customers, employees and partners is our primary concern.
</p>



<p>“At Prudential,
we have been delivering promises for over 170 years and this time will be no
different. I am proud of the measures we are announcing today and I know that
they will provide our customers additional peace of mind.”</p>



<p>He added that
the waiting periods for new cover have been reduced, and the company is
providing additional training and incentives to sales personnel to continue
providing advice and access to insurance, even as they work remotely. </p>



<p>He encouraged
Nigerians to stay safe and adhere to the directives from the Ministry of
health, Nigerian centre for disease control (NCDC) and other relevant
authorities.</p>



<p>“We are going
to get through these trying times together” he assured.</p>



<p>Prudential
Zenith Life Insurance was born when Prudential Plc, one of the oldest and most
strongly capitalized life insurance companies in the world, acquired a majority
stake in Zenith Life Assurance. </p>

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