Alarming Frustration At GTCO Banking Services
OpenLife Nigeria reports that as Nigerians try to recover from excruciating banking experience orchestrated by the Central Bank of Nigeria’s Naira redesign, the situation appeared worse for customers and depositors on Easter Sunday, April 9, 2023 as a result of announced defective banking service rendered by Guaranty Trust Holding Company Plc, GTCO, a leading African Bank that offers Online, Internet Banking, Retail Banking, Corporate Banking, Investment Banking and Asset management.
According to Monday early morning reports on Arise TV, the bank’s network collapsed on Sunday, rendering the Easter celebrations meaningless to its numerous customers across divides.
Speaking on the unpalatable development, ARISE News anchor, Aruoture “Rotus” Oddiri said information he gathered indicated the problem to be traceable to the “japa” syndrome, an economic philosophy which encourages enterprising Nigerians to seek greener pastures overseas.
Rotus disclosed that most of their soft ware engineers are believed to have left, thereby creating lacuna in that department which may have resulted into the Easter day customers’ frustrations and lamentations.
Responding, Ayo Mairo-Ese, a female anchor on ARISE TV stated that the communication and lack of it deployed by the bank in managing the unpleasant Easter Sunday situation was poor.
“It was frustrating to the customers,” she noted.
Reuben Abati , on his part, explained that the problem of banking network failure has become perennial, saying that most banks, apart from GTCO, are bedeviled by network challenges.
Ironically, GTCO, in a statement obtained by OpenLife from the website, had assured its customers of seamless banking experience during the Easter festival including best wishes.
Titled “Happy Easter,” the bank stated that:
“The sacrifice of Easter reminds us that the best way to share our love is to give of ourselves and show up for our family, friends and those who need a touch from us,” the bank said.
However, that assurance turned a classical irony.
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