Subscribers Angry With MTN
OpenLife Nigeria reports that subscribers to mobile telecommunications operator, MTN Nigeria Communications Plc, are angry with the network over what they describe as “Ridiculous compensations.”
The network had announced compensation for its subscribers to make up for the network disruptions experienced penultimate Saturday.
On Saturday, October 9, 2021, MTN Nigeria customers witnessed hours of network disruption caused by an outage that left customers without a connection.
The chief executive officer, MTN Nigeria, Olutokun Toriola, in an apologetic statement obtained by OpenLife said:
“On behalf of the entire MTN team, I want to start with a heartfelt apology. We are truly sorry for the disruption this caused for so many in our MTN family. We know that millions of people rely on us to stay connected to their loved ones, to manage their businesses, to coordinate their lives. “We take that responsibility, and privilege, very seriously. That’s why we are putting new measures in place to make sure we never experience anything like last Saturday again,” said Toriola.
On the cause of the outage, the CEO stated that it was due to an error that shifted all 4G customers onto the 3G band and impacted the whole network, adding that the technical teams were able to rectify the problem.
“Our technical teams have traced the cause of the problem to an error that shifted all our 4G customers onto the 3G band. This overloaded the 3G band, causing a domino effect that impacted the whole network.
“Our engineers were able to resolve the problem. I know that recently other technology companies have suffered outages. I want to reassure you that last Saturday’s event is in no way connected to those. This wasn’t sabotage, it was a regrettable error,’ he said.
Beyond extending time-bound subscriptions for its customers and as a way to further compensate its customers, the telecom giant said that customers on the MTN network have received a refund for the data and airtime that they used between 12noon and 7pm on Saturday, October 16, 2021.
“While we can’t give you back the time you lost last Saturday, we can give you back what you spent yesterday. Every customer on the MTN network has received a refund for the data and airtime that they used between 10 am and 3 pm yesterday.
“We hope it shows how much we value our customers. You truly are our most important focus. We all have challenges, each and every one of us – young or old, personally or professionally.
“What matters is how we respond. With you by our side, we will continue to improve and grow. Thank you for all your support. Thank you for walking with us over the last 20 years. We look forward to the next 20 and more with you,’’ Toriola stated.
Reacting, subscribers who felt insulted by the poor compensation took their different social media channels to vent their waves of anger with some promising to drop the network and embrace other friendly existing networks in Nigeria.
Produced below are some of the negative reactions:
Henry Akpabio
I have not received any compensation from you guys oooo!
Amatex Fortune
Since year 2000 I started using MTN line I have not received anything from them
Niyi Kunle Olawepo
11 naira is the compensation here? Nonsense MTN
Muhammad Yusuf Funtua
MTN you and your 1mb
Okereke Ozioma
With 1mb, stingy network
Akande Inumidun Oluwakemi
With the 1mb they sent me. Very selfish network
Donan Joshua
They sent me 1mb, imagine the audacity. I have made up my mind to drop MTN
Deborah Ekanem
Meanwhile I subscribe 6GB 1 week on Saturday on Monday data finish. Na only 1MB de see to give after swallowing my data like eba
Omini Itam
With 1mb? If they want to compensate us,they should do it well. They have been milking my money for over15 years
Chesa Olu
With 1mb for 14 days…
Ottu Samuel Olawale
I Mb to do what about we that used it as alternative for small phone.
Chidii Michael
Na just 1mb I wonder how that one be compensation
Engr Jabir Wada Isah
Received 7GB compensation. After removing the sim yesterday
Adu Toyin Folasade Ilesanmi
1mb and 14 naira received
Iliya Yakubu Mshelia
There should be a free for the exact period the network went off.
Peter Patrick
I didn’t see anything
Raiwe Emmanuel Tobe
They’re not serious, nonsense compensation.
Nonso Okafor
With 1mB Rubbish!
Real Queen Osorie Sam
With 1mb and 6:00 airtime they are mad
Edriss Suleiman
Been milking us for 15years and conpasating us with 1MB
Una dey craze. With 1mb of data?
Moses Uchenna Offor
They sent 1mb to me
Engr Attahir Mahmood Kobi
I have received 1MB
Nwabuisi Prince Whyte
1mb is an insult to my personality. Imagine the guts
Victor Red Fish Ochim
1mb… very greedy people.
Ibrahim Auwal
Please, take back your MTN. It is useless to me.
Edwin Billy Akpabio
Can any good thing come from Nazareth
Chinonso Ugwu
Have not received any compensation from MTN
Oshaloto Ilesanmi
With 1MB very shameful.
Haruna B Mohammed
They gave me 1mb. I don’t know what I am to do with it
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