Polaris Bank Is Nigeria’s Most Improved Retail Bank—KPMG Customer Experience Survey

<h4>Polaris Bank Is Nigeria&&num;8217&semi;s Most Improved Retail Bank<&sol;h4>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<p>OpenLife Nigeria reports that the 2022 KPMG Nigeria Banking Industry Customer Experience survey result listed Polaris Bank &&num;8216&semi;as the most improved Bank under retail segment moving up five places to sixth position and 3rd under SME segment&&num;8217&semi;&comma; with the Bank showing significant improvement in customer ratings&period;<&sol;p>&NewLine;<p>Many customers have praised the Bank for its personalized service&comma; proactive approach to problem-solving&comma; and faster turnaround times&period;<&sol;p>&NewLine;<p>According to the survey&comma; the Bank significantly improved its mobile banking propositions&period; Customers say that onboarding and the payments experience have also improved&period; Businesses also rated Polaris Bank highly for the quality of its payment solutions and&comma; importantly&comma; the timeliness of resolving POS-related complaints&period;<&sol;p>&NewLine;<p>Polaris Bank &lpar;in third place&rpar; was the other new entrant in the top five&comma; amongst Sterling Bank&comma; Wema Bank&comma; and Zenith Bank&period; POS-related issues such as timeliness of settlements and resolution of disputes were some of the most critical measures for SMEs this year&period; GTBank emerged as the leading Bank in the SME segment<&sol;p>&NewLine;<p>Polaris Bank&&num;8217&semi;s award-winning Digital Bank&comma; VULTe has been a game changer&comma; making life seamless for personalized and business offerings&period; Between October 2022 and February 2023&comma; over N1&period;5 billion loans has been disbursed through VULTe to individuals and SMEs to aid personal and business growth in the country&period;<&sol;p>&NewLine;<p>Polaris Bank&&num;8217&semi;s digital platform VULTe&comma; also achieved an impressive uptime ratio&comma; enabling seamless transactions for its users&period; This performance has surpassed its competitors and earned recognition from the Nigerian Interbank Settlement Systems &lpar;NIBBS&rpar;&period; In particular&comma; during the recent currency redesign program&comma; which aimed to support the cashless policy in Nigeria&comma; VULTe demonstrated exceptional reliability&period; During a business call with the Bank&&num;8217&semi;s management&comma; NIBBS conveyed its appreciation for VULTe&&num;8217&semi;s excellent performance during this challenging period<&sol;p>&NewLine;<p>&&num;8220&semi;Polaris Bank has made significant improvements in its digital banking platform&comma; VULTe allowing customers to access their accounts&comma; make transactions&comma; and manage their finances more conveniently and seamlessly&period; This&comma; has been particularly great&comma; which I found most useful especially during the COVID-19 pandemic&comma; as many customers I know have had to rely on the digital Bank to conduct their daily transactions&&num;8221&semi;&comma; Chibuzor Nwachukwu&comma; a top civil servant in Abuja testified&period;<&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;