NACC , Fosad train young executives on customers management

&NewLine;<p><br> In the words of Henry Ford&comma; an American captain of industry and the founder of the Ford motor company&comma; &OpenCurlyDoubleQuote;a business that makes nothing but money is a poor business”&comma; being responsible in business is not just the right thing to do&comma; but the best thing to do&period; <br> For businesses to thrive successfully in the globe&comma; the service-profit chain which proves a direct link between superior service experiences&comma; customer loyalty&comma; employee satisfaction and financial performance must be balanced&comma; after all&comma; a trained&comma; engaged and motivated team reaching out to clients will help grow the business from the ground up above the roof as only exceptional people can deliver exceptional service&period; <br> To achieve a service oriented environment where businesses ensure quality service delivery for excellent customer experience&comma; the Nigerian-American Chamber of Commerce in partnership with Fosad Consulting&comma; LLC&period;&comma; organized a training on &OpenCurlyQuote;Customer Relationship Management’&period; The one day training which held at His Dulce Event Place&comma; Victoria Island&comma; Lagos on the 28th March&comma;2019 witnessed the attendance of Business Executives and Customer Service Professionals across industries&period; <br> Businesses often follow the adage &&num;8220&semi;the customer is always right&&num;8221&semi; because happy customers are expected to continue buying goods and services from businesses that meet their needs but oftentimes this customers suffer a bad experience&period; When customers have a bad customer service experience&comma; they don&&num;8217&semi;t just get mad&semi; most of the time they try to get even&period;<br> It&&num;8217&semi;s not enough to sit around and wait for a bad customer experience to happen&comma; and then react rather there is a need to take precaution for disasters way before they happen&period;The training which was facilitated using real life experiences&comma; games&comma; discussions and presentations for knowledge sharing focused on achieving client service excellence&comma; building and retaining client relationships&comma; creating an exceptional internal customer experience&comma;understanding the impact of bad customer service&comma; benefits of excellent customer service&comma;developing soft skills and understanding the importance of customer to business growth&period; <br> Participants were encouraged to develop passion not just to lead their customers but to develop&comma; guide and nurture their minds&period; Customers are like plants&comma; they need to be nurtured&period;<br> Service Professionals and Business Executives must be prepared to impact&comma; inspire and help their customers discover their natural habitat&period; Then they must bear in mind always that &OpenCurlyDoubleQuote;cash is not king&comma; rather customer is king”&period;<&sol;p>&NewLine;