FIRSTBANK STRENGTHENS DIGITAL TRANSFORMATION IN NIGERIA, UNVEILS A FULLY AUTOMATED SELF SERVICE BRANCH

<p><em>FIRSTBANK strengthens digital transformation<&sol;em><&sol;p>&NewLine;<p><a href&equals;"https&colon;&sol;&sol;openlife&period;ng&sol;">OpenLife Nigeria<&sol;a> reports that First Bank of Nigeria Limited&comma; Nigeria’s premier and leading financial inclusion services organisation has announced the launch of its fully automated branch&comma; called the<a href&equals;"https&colon;&sol;&sol;punchng&period;com&sol;"> FirstBank Digital<&sol;a> Experience Centre&period; It is provided to put customers at an advantage in carrying out various activities on their own without interacting with anyone&period; The branch is a reinvention of digital banking solutions in the country as customers are exposed to a seamless world-class banking experience&period;<br &sol;>&NewLine;In a statement signed by Folake Ani-Mumuney&comma; Group Head&comma; Marketing &amp&semi; Corporate Communications&comma; the bank stated that the self-service branch is built with a wide range of phased modern banking facilities which include humanoid robots equipped with Video Banking and Artificial Intelligence &lpar;AI&rpar;&comma; taking on the role of friendly branch staff&semi; Teller Cash Recyclers &lpar;TCRs&rpar;&semi; Self-Service kiosks for non-financial transactions such as account update&semi; Fast Track &lpar;Contactless&rpar; ATMs&semi; Interactive Smart Screen to ensure effective and comprehensive consultation with bank sales staff via remote video connection&period;<br &sol;>&NewLine;Other services include paperless&sol;electronic forms designed to promote timely resolution of complaints&comma; dispensing of account statements and account enquiry&sol;management&comma; funds transfer&comma; dispensing of new ATM cards&semi; fixed deposit booking between N100&comma;000&period;00 to N5&comma;000&comma;000&period;00&comma; card services and management&comma; cheque management&comma; email and phone number update&comma; ATM card and token block&comma; amongst many others&period;<br &sol;>&NewLine;Expressing his delight on the initiative&comma; Dr&period; Adesola Adeduntan&comma; CEO&comma; FirstBank said &OpenCurlyQuote;with our Digital Experience Centre&comma; we have reiterated our role in pioneering leading innovative technology-driven solutions that are central to enriching the experience of our customers in carrying-out various transactions using state-of-the-art-facilities with ease and convenience&period; Our self-service branch exemplifies the future of banking in Nigeria and we remain committed to putting You&comma; our customers First&period;<br &sol;>&NewLine;The FirstBank Digital Experience Centre is piloted by the Bank’s remodeled Adetokunbo Ademola branch&comma; Victoria Island&period; The milestone initiative is scheduled to hit other locations across the country’s geopolitical zones in the coming months&period;<&sol;p>&NewLine;