Emirates Invests Over $2 Billion To Enhance On-Board Customer Experience

<h4>Emirates Invests Over &dollar;2 Billion To Enhance On-Board Customer Experience<&sol;h4>&NewLine;<p>OpenLife Nigeria has reliably gathered that<br &sol;>&NewLine;Emirates is investing over US&dollar; 2 billion to enhance its inflight customer experience&comma; including a massive programme to retrofit over 120 aircraft with the latest interiors&comma; plus an array of other service improvements across all cabins starting in 2022&period; Emirates is still flying on its brand promise of &OpenCurlyQuote;Fly Better&period;’<&sol;p>&NewLine;<p>Sir Tim Clark&comma; President Emirates Airline said&colon; &&num;8220&semi;While others respond to industry pressures with cost cuts&comma; Emirates is flying against the grain and investing to deliver ever better experiences to our customers&period; Through the pandemic we’ve continued to launch new services and initiatives to ensure our customers travel with the assurance and ease&comma; including digital initiatives to improve customer experiences on the ground&period; Now we’re rolling out a series of intensive programmes to take Emirates’ signature inflight experiences to the next level&period;&&num;8221&semi;<&sol;p>&NewLine;<p>Some of Emirates’ latest initiatives include&colon; elevated meal choices&comma; a brand new vegan menu&comma; a &OpenCurlyQuote;cinema in the sky’ experience&comma; cabin interior upgrades&comma; sustainable choices and a generous approach to the little touches that make travel memorable&period;<&sol;p>&NewLine;<p>Starting from August&comma; Emirates’ passengers can look forward to an award-winning team of chefs&comma; a world-class catering team and a wide variety of suppliers have been assembled to design and deliver the best fine dining experience in the sky&period;<&sol;p>&NewLine;<p>Emirates’ new vegan menu is also carefully curated to cater to the growing numbers of customers pursuing this thoughtful lifestyle&period; Vegans&comma; or anyone interested in a delicious and healthy plant-based meal&comma; will enjoy handcrafted gourmet dishes such as pan-roasted king oyster mushrooms&comma; flavoursome jackfruit biryani and sliced kohlrabi garnished with burnt orange&period;<&sol;p>&NewLine;<p>The Champagne and Caviar Experience is also being elevated&period; Emirates’ First Class experience&comma; always a benchmark for service excellence&comma; has been upped a notch in 2022&period; Customers can now savour unlimited portions of Persian caviar as part of the &OpenCurlyQuote;dine on demand’ service&comma; with an exquisite pairing of the world-renowned Dom Perignon vintage champagne&period; Emirates is the only airline with an exclusive agreement to offer the luxury brand on-board&period;<&sol;p>&NewLine;<p>Cinema in the Sky will soar to new heights&period; First Class customers can create a memorable movie moment on-board by ordering cinema snacks as they enjoy the 5&comma;000 channels on Emirates’ ice inflight entertainment system&period; All passengers can also curate their own ice experience before their flight&comma; simply by browsing and pre-selecting movies or TV shows on the Emirates app&comma; which can then be synced to ice the moment they board&comma; maximising the seamless travel experience&period;<&sol;p>&NewLine;<p>Emirates’ customers departing on flights from Dubai can begin crunching on fresh greens harvested from Bustanica&comma; the world’s largest vertical farm and newly-opened US&dollar;40 million joint venture investment through Emirates Flight Catering&period; Emirates is continuing to invest in sustainable operations and supply chains&comma; seeking local food suppliers and farms wherever possible to serve the freshest produce on board&period;<&sol;p>&NewLine;<p>Additionally&comma; Emirates has partnered with Ecole hôtelière de Lausanne&comma; one of the world’s top hospitality management schools&comma; to craft the Emirates Hospitality strategy and encourage inspiring customer experiences&period; Emirates Cabin Crew have already begun engaging in intensive training programmes focused on delivering the four service pillars&colon; Excellence&comma; Attentiveness&comma; Innovation and Passion&period;<&sol;p>&NewLine;<p>The most significant investment is an extensive and record-breaking refurbishment of the aircraft fleet interiors&comma; where cabins will be retrofitted with new or reupholstered seats&comma; new panelling&comma; flooring and other cabin features&period; Benefitting all Emirates passengers&comma; every cabin class will be refreshed and new Premium Economy cabins installed&period;<&sol;p>&NewLine;<p>After the retrofit&comma; Emirates will have a total of 120 aircraft offering Premium Economy seats – the only airline in the region to offer this cabin class&comma; and enhanced interiors and features across all other cabins&period; With its first aircraft scheduled to roll into the Emirates Engineering Centre for retrofitting in November&comma; planning work and trials have begun in earnest&period;<&sol;p>&NewLine;