DHL Express, leading global brand in the logistics industry, has announced the launch of an innovative
mobile platform that will allow its customers in Sub Saharan Africa to track
and coordinate the delivery of their shipments with greater ease and
convenience.
According to a press statement from Apo Group, made available to OpenLife, Hennie
Heymans, CEO of DHL Express Sub Saharan Africa, says that the DHL Express
Mobile app is part of DHL Express’ ongoing commitment to drive innovations that
enhance customer experience. “The app is an exciting new addition to our
service offering in Sub Saharan Africa and has been launched in South Africa,
Kenya, Ghana, Nigeria, Ethiopia, Mauritius, Tanzania and Uganda, and will be
rolled out in a further 40 countries across the region by the end of 2020.”
Heymans explains that the DHL Express Mobile app offers a number of key
benefits to customers, allowing them to access valuable features on the move.
“Customers can access accurate shipping quotations, find their closest DHL
Service Points for easy collections and deliveries and of course, track their
shipments in real time. Embracing digitalization is the name of the game when
it comes to enhancing customer experience and we are excited to introduce yet
another exciting mobile application to our customers across the region.” .
A report by GSMA Intelligence revealed that mobile phones and services are
enabling business growth in Africa. The mobile ecosystem has made a significant
contribution to the economy in Sub Saharan Africa so far, with an economic
value contribution of $110 billion, equivalent to 7.1% of the region’s GDP in
2017.
He adds that it’s not only about new technology, but also a different mindset
and culture. Our customers are constantly evolving and changing the ways that
they communicate, work, travel and consume, so we need to ensure that we are
providing them with solutions that are agile enough to adapt to their changing
needs.
With online transactions growing exponentially in Africa, Heymans says that
there is a clear demand for integrated mobile solutions that allow customers to
transact whenever and wherever they are.
“As the global leader in express logistics, DHL is constantly working towards
providing cutting-edge solutions that help to connect Africa’s consumers and
business owners with the global market” concludes Heymans.
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