CustomerServiceWeek2024: Unity Bank’s Boss Reaffirms Commitment To Going ‘Above and Beyond’

<h4>CustomerServiceWeek2024<&sol;h4>&NewLine;<p><strong><a href&equals;"https&colon;&sol;&sol;openlife&period;ng&sol;">OpenLife Nigeria<&sol;a><&sol;strong> reports that the Managing Director&sol;CEO of Unity Bank Plc&comma; Mrs&period; Tomi Somefun has commended the lender&&num;8217&semi;s frontline staff for effectively translating its Customer Service Charter thereby forging a culture of responsiveness and exceptional partnership to demonstrate unwavering commitment to customers&period;<&sol;p>&NewLine;<p>In a message commemorating this year&&num;8217&semi;s Customer Service Week&comma; Mrs&period; Somefun celebrated with staff in customer service roles and expressed deep appreciation to the bank’s clients for their continued trust and loyalty&comma; which have propelled the bank’s growth and success&period;<&sol;p>&NewLine;<p>&&num;8220&semi;<em><strong>This year&&num;8217&semi;s theme &&num;8220&semi;Above and Beyond&&num;8221&semi; supports our mission at Unity Bank which enables us to reflect on our collective journey so far where our customers are at the centre of our business&comma;&&num;8221&semi;<&sol;strong> <&sol;em>she said&period;<&sol;p>&NewLine;<p>Somefun further stated that the Bank is continually investing in innovation as well as revamping existing systems&comma; noting that new tools and strategies would be rolled out in the coming months to further enrich customer experiences&period; &OpenCurlyDoubleQuote;<em><strong>Whether it’s through improved digital platforms or personalized services&comma; we are committed to enhancing the way you bank with us&comma;”<&sol;strong><&sol;em> she added&period;<&sol;p>&NewLine;<p>While acknowledging the essential role frontline staff play in creating lasting relationships with customers&comma; Somefun said that through dedication&comma; resilience&comma; and professionalism&comma; Unity Bank Customer Service has demonstrated that it embodies the &&num;8220&semi;Above and Beyond&&num;8221&semi; theme of this year&&num;8217&semi;s celebration&period;<&sol;p>&NewLine;<p>&OpenCurlyDoubleQuote;<em><strong>Day after day&comma; our staff go beyond the call of duty&comma; ensuring that every customer interaction is handled with care and excellence&period; <&sol;strong><&sol;em><&sol;p>&NewLine;<p><em><strong>&&num;8220&semi;They are the reason our customers continue to choose Unity Bank&period;”<&sol;strong><&sol;em><&sol;p>&NewLine;<p>Also speaking&comma; the Bank’s Chief Customer Service Officer&comma; Elfrida Igebu said that&comma; &OpenCurlyDoubleQuote;<em><strong>Throughout the week&comma; we have seen firsthand what it means to go the extra mile&period;<&sol;strong><&sol;em><&sol;p>&NewLine;<p><em><strong>&&num;8220&semi;Our commitment to exceeding expectations&comma; personalizing experiences&comma; and showing genuine empathy has set us apart and created lasting connections with our customers&period;”<&sol;strong><&sol;em><&sol;p>&NewLine;<p>She noted that the different activities lined up to celebrate the customer service week &OpenCurlyDoubleQuote;<em><strong>have strengthened the team’s professional capabilities and reinforced the bonds that make us a united team&period;”<&sol;strong><&sol;em><&sol;p>&NewLine;<p>From October 7 &&num;8211&semi; 11&comma; the Bank lined up several activities to celebrate customers and the exceptional teams in its over 200 branches nationwide&comma; rewarding outstanding staff members&comma; while reflecting on the theme of this year’s event – Above and Beyond&period;<&sol;p>&NewLine;<p>The Bank has continued to prioritize the customer over the past few years through its increased focus on digital strategy&period;<&sol;p>&NewLine;<p>For instance&comma; over the past four years&comma; it has maintained its commitment to customer service excellence by introducing innovative digital products such as the multilingual USSD banking &ast;7799&num;&comma; and mobile banking solution&comma; UniFi which have boosted customers’ access to the Bank’s services&comma; while facilitating convenience&period;<&sol;p>&NewLine;<p>These electronic banking channels are constantly updated with new and exciting features to put the customers first and make their banking experiences top-notch in the industry&period;<&sol;p>&NewLine;