At NCC, Telecom Consumers Are Kings—Omife

<h4>At NCC<&sol;h4>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;<p><strong><a href&equals;"https&colon;&sol;&sol;openlife&period;ng&sol;">OpenLife Nigeria<&sol;a><&sol;strong> reproduces a speech by Mr Clem Omife&comma; Deputy Director&comma; Consumer Affairs Bureau&comma; Nigerian Communications Commission&comma; at the celebration of the 2024 World Consumer Rights Day which held on March 15<&sol;p>&NewLine;<p><em>WELCOME ADDRESS BY THE DEPUTY DIRECTOR&comma; CONSUMER AFFAIRS BUREAU&comma; Nigerian Communications Commission&comma; MR CLEM OMIFE&comma; AT THE CELEBRATION OF THE WORLD CONSUMER RIGHTS DAY 2024 AT THE NIGERIAN COMMUNICATIONS HEAD OFFICE&comma; MAIATAMA ABUJA ON 15TH MARCH 2024<&sol;em><br &sol;>&NewLine;<em><strong>PROTOCOLS<&sol;strong><&sol;em><&sol;p>&NewLine;<p><em><strong>The Executive Vice Chairman&comma; Nigerian Communications Commission<&sol;strong><&sol;em><br &sol;>&NewLine;<em><strong>Executive Commissioner Technical Services<&sol;strong><&sol;em><br &sol;>&NewLine;<em><strong>Executive Commissioner&comma; Stakeholders Management<&sol;strong><&sol;em><br &sol;>&NewLine;<em><strong>Directors and Heads of Departments<&sol;strong><&sol;em><br &sol;>&NewLine;<em><strong>Chairman Industry Consumer Advisory Forum &lpar;ICAF&rpar;<&sol;strong><&sol;em><br &sol;>&NewLine;<em><strong>Staff of the Commission present<&sol;strong><&sol;em><br &sol;>&NewLine;<em><strong>Esteemed Consumers<&sol;strong><&sol;em><br &sol;>&NewLine;<em><strong>Gentlemen of the Press<&sol;strong><&sol;em><br &sol;>&NewLine;<em><strong>Ladies and gentlemen<&sol;strong><&sol;em><&sol;p>&NewLine;<p><em><strong>The World Consumer Rights Day is observed and celebrated on every 15th of March&period; This day is set aside to highlight the rights of consumers and protect them from exploitation&comma; discrimination&comma; and other forms of unfair practices&period;<&sol;strong><&sol;em><&sol;p>&NewLine;<p><em><strong>Certainly&comma; we cannot over-emphasis the importance the consumers&period;<&sol;strong><&sol;em><&sol;p>&NewLine;<p><em><strong>According to Adams Smith&comma; the author of the book wealth of Nations&comma; he stated that &OpenCurlyDoubleQuote;Consumption is the sole end and purpose of all production &lpar;and Services&rpar; and the interest of the producer&sol;service provider ought to be attended to&comma; only so far as it may be necessary for promoting that of the Consumer&period;<&sol;strong><&sol;em><&sol;p>&NewLine;<p><em><strong>John Wanamaker&comma; the one-time American Postmaster General and Advertising Expert further amplified the importance of the Consumer in his famous phrase &OpenCurlyDoubleQuote;Customer is King”&period; At the NCC&comma; Telecom consumers are Kings because they provide the major drive and essence of our activities&period;<&sol;strong><&sol;em><&sol;p>&NewLine;<p><em><strong>The Commission recognizes the important position the consumers occupy in the telecommunications ecosystem and therefore will continue to develop and promote consumer-centric initiatives aimed at ensuring that the rights of consumers are protected&period; <&sol;strong><&sol;em><&sol;p>&NewLine;<p><em><strong>Consumer Education also forms a major tool for promoting consumer rights and therefore the Commission continues to engage with consumers and consumer issues using its various outreach programmes such as the Telecom Consumer Parliament&comma; Telecom Consumer Conversations&semi; Market Conversation&comma; Village Square Dialogue&comma; Campus Conversation&comma; NYSC Camp Sensitization Town Hall on Radio&period; <&sol;strong><&sol;em><&sol;p>&NewLine;<p><em><strong>We have also published the Telecom Consumer Handbook and transcribed into Braille for the Visually impaired&period;<&sol;strong><&sol;em><&sol;p>&NewLine;<p><em><strong>Also&comma; the Commission- is in the final process of deploying the Automated Consumer Complaints Management system&comma; which will further expand the complaints channels and improve complaints resolutions even at First level with Service Providers&period;<&sol;strong><&sol;em><&sol;p>&NewLine;<p><em><strong>The Consumers will continue to occupy a special position in the Commission’s activities because we recognize that without the Consumers&comma; there will be no telecommunication industry&period;<&sol;strong><&sol;em><&sol;p>&NewLine;<p><em><strong>On this note&comma; please accept my warm welcome to the NCC 2024 Celebration of the World Consumer Rights Day&period;<&sol;strong><&sol;em><&sol;p>&NewLine;<p><em><strong>Thank you and God bless&period;<&sol;strong><&sol;em><&sol;p>&NewLine;<p>&nbsp&semi;<&sol;p>&NewLine;