Opay’s Poor Customer Service
OpenLife News reports that a popular Nigerian lawyer has threatened to sue fintech company, Opay, over the delay he has experienced in obtaining his account statement despite repeated requests.
The legal practitioner made this known on his X (formerly Twitter) account, explaining that he had requested the statement a long time ago, but the financial institution had yet to provide him with anything tangible.
The complaint, according to the complainant, centres on failed promise to obtain account statement, saying he needed the statement for his records and that OPay was refusing to provide it, which violates CBN guidelines on customers’ right to access their transaction history.
The post went viral, extracting comment from online users along with other users sharing similar OPay issues like account restrictions.
Comments under his post also suggest that some of his followers are aware of the situation, with a couple of them blaming Opay for allowing such a delay.
One of the comments highlighted the poor customer service rendered by the financial institution but praised its superb network.
“Opay’s customer service is very poor but the network is superb.”
Likewise, another user encouraged the legal practitioner to sue Opay, saying that their account had been frozen for no apparent reason.
“Please do. My account has been restricted for absolutely no reason and they’re asking me to get a court order.”
While some users confirmed that they do not experience such delays when requesting their account statements, most pointed out the poor customer service they experience with the financial institution.
It’s not the first time for Opay
Meanwhile, this is not the first time Opay has been accused of providing poor customer service, especially when issues arise.
It would be recalled that in 2024, customers were left in panic following the sudden disappearance of funds from their accounts without explanation.
According to many complainants, they tried to transfer money, but due to technical issues, the payments failed.
Sadly, the challenge lingered for a reasonable length of time before refunds were made.
Affected customers, till date, hate to remember that experience because of missed targets in business and social engagements.
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